// Doc.02

Command Center Support

Direct lines into the operations desk. Hardware swaps, community access, and the SLA we hold ourselves to.

01

Support Resources

Consult the Operations Manual for guided setup and configuration. Most initial technical questions are addressed in the core documentation.

  • Operational Manual: Full deployment walkthrough and API configuration.
  • Environment Specifications: Windows requirements and VPS optimization data.
02

Haven Community Access

Every active license includes admission to Haven — our private operator community for parameter strategy, parameter sharing, and post-mortems.

  • Haven Forum: invitation link delivered with the license email.
  • End-to-end encryption: No one can steal your privacy.
  • Office Hours: 24/7 uninterrupted access.
03

Official Contact

  • Direct Inquiries: For critical issues that cannot be resolved through documentation or community forums, reach out to the team at ops@marseille.one.
  • Response Expectations: Valid operational requests are processed in the order received through the official triage queue.