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Command Center Support
Direct lines into the operations desk. Hardware swaps, operations monitoring, and the SLA we hold ourselves to.
01
Support Resources
Consult the Operations Manual for guided setup and configuration. Most initial technical questions are addressed in the core documentation.
- Operational Manual: Full deployment walkthrough and API configuration.
- Environment Specifications: Windows requirements and VPS optimization data.
02
Real-time Operations
We maintain 24/7 monitoring of all grid data collection engines and exchange connectivity. Consult the live status page for historical uptime data and ongoing incident reports.
03
Official Contact
- Direct Inquiries: For critical issues that cannot be resolved through documentation or community forums, reach out to the team at ops@marseille.one.
- Response Expectations: Valid operational requests are processed in the order received through the official triage queue.